My order says delivered, but did not arriveUpdated a year ago

We are deeply sorry that your order did not arrive as anticipated!

We are happy to assist you; however, we just need you to take the below steps:

1. Confirm the address we have on file is correct;

2. Please allow 24-48 hours after showing the delivery for this to arrive;

3. Confirm with neighbors that this was not mistakenly delivered there.

After confirmation of these steps, if you still do not have your package please email us at [email protected]

Please know claims can take 4-6 business days for resolution. Rest assured there is no further need to reach out to us as that causes a delay in processing.